Mail Service Pharmacy Joint Commission Accreditation
Industry
Mail Order Pharmacy
Problem
A mail service pharmacy sought to prepare for Joint Commission Accreditation under a business-driven time constraint and multiple moving organizational parts. The pharmacy also needed to update their policies and procedures to comply with several of the Joint Commission’s requirements.
PHSL Solutions
PHSL identified the Joint Commission’s performance requirements (over 500) and performed a gap analysis against current company policies and procedures. PHSL identified all the issues that needed to be addressed and then worked with multiple business owners and key subject matter experts to update and/or create new policies and procedures that complimented their current business practices. PHSL was able to perform this work entirely virtually via a series of targeted working session calls with individual owners, as well as weekly update calls with the client initiative owner. The weekly update calls kept the project on schedule and allowed us to discuss solutions to any emerging red flags in a timely manner.
Results
With PHSL’s help, the mail service pharmacy was well prepared and successfully passed the accreditation on their first attempt! In addition, PHSL helped business owners uncover target areas for policy and procedure improvement. The business owners and client sponsor credited PHSL’s clear communication and project management skills, as well as content knowledge, with the successful TJC accreditation outcome.